Privacy Policy
How Genuine Cosmetics collects, protects, uses, and safeguards your account and transactional information.
Data Confidentiality
Your contact details, preferences, and order history are kept strictly confidential. We never sell customer data.
256-Bit SSL Encryption
All transactions and sessions are encrypted using industry-standard 256-bit SSL protocols.
Zero Card Storage
We do not store your credit card, debit card, or UPI PIN credentials on our servers.
At Genuine Cosmetics, we are committed to respecting your privacy and protecting your personal data in accordance with the Information Technology Act, 2000 and applicable e-commerce data privacy regulations in India.
1. Information We Collect
When you create an account, browse our store, or place an order, we collect:
- Personal Contact Details: Full name, email address, mobile number, delivery address, and billing address.
- Account Credentials: Encrypted password tokens and user session data.
- Transactional Records: Order history, invoice details, cart items, and wishlist selections.
- Technical Logs: IP address, device type, browser version, and session cookies to prevent fraud.
2. How We Use Your Information
Your data is processed strictly for essential operational purposes:
- To process, fulfill, and dispatch your orders efficiently.
- To share shipping information with verified courier partners (BlueDart, Delhivery, Shiprocket) for delivery.
- To send order confirmation receipts, tracking updates, and account security notifications.
- To respond to customer support inquiries and replacement requests.
3. Payment Gateway Security
All online payments on Genuine Cosmetics are processed via PCI-DSS compliant secure payment gateway providers (Razorpay, PhonePe).
4. Cookies & Browser Analytics
We use secure HTTP-only cookies and local storage tokens to maintain your shopping cart, preserve your login session, and improve website navigation. You may disable cookies in your browser settings, though some shopping features may require cookies to function properly.
5. Your Data Rights & Deletion Requests
You have the right to inspect, update, or request the deletion of your account and personal data from our database. To request account deletion or data export, please write to our Data Protection Team at connect.genuinenutrition@gmail.com.
Privacy & Data Officer
Genuine Cosmetics, 89/2 Sector 39, Gurugram, Haryana.
