Return & Replacement Policy
Our hygiene standards, claim procedure, unboxing video requirements, and customer-first replacement commitments.
Easy 4-Step Claim Procedure
Record Unboxing Video
Record a continuous, uncut unboxing video starting before opening the outer shipping package.
Report Within 24-48 Hours
Send video & order details to connect.genuinenutrition@gmail.com or WhatsApp.
Quality Verification
Our quality team verifies transit damage, manufacturing defect, or wrong item claims.
Fast Replacement
Approved replacement is dispatched immediately with free doorstep delivery.
At Genuine Cosmetics, every cosmetics & fragrance product is carefully formulated, sealed, and inspected for quality before dispatch. Due to strict personal care hygiene standards and product safety considerations, we follow a defined Returns & Replacement Policy.
1. Hygiene & Non-Returnable Policy
We do not accept returns or exchanges for:
2. Eligible Replacement Conditions
We provide a 100% Free Replacement under the following conditions:
- Package arrived damaged or leaked during transit
- Product bottle, cap, or pump spray mechanism is defective
- An incorrect product or variant was delivered
- Items missing from the ordered parcel
Note: All replacement claims must be reported within 24 to 48 hours of package delivery.
Mandatory Unboxing Video Requirement
To protect against fraudulent claims, a continuous, unedited unboxing video is required for all damage, leakage, or missing item claims.
- Video must start before opening the outer courier bag/box.
- Show the shipping label with tracking number clearly.
- Continue recording without cuts, pauses, or camera angles shifting away.
- Clearly show the defect, damage, or missing item on camera.
Claims submitted without an unboxing video cannot be processed.
3. Refund Policy
If an approved replacement item is out of stock or cannot be fulfilled, a full refund will be initiated to your original payment method within 5 to 7 business days.
Submit a Replacement Claim
Email your order ID and unboxing video to our team for quick resolution.
