Shipping & Delivery Policy
Transparent timelines, nationwide coverage, secure tamper-evident packaging, and real-time tracking for every order.
Free Shipping
On all orders above ₹499 across India
Fast Dispatch
Processed & dispatched in 24–48 hours
Safe Delivery
Tamper-evident protective packaging
At Genuine Cosmetics, we take great pride in ensuring that your authentic beauty products and luxury fragrances reach you quickly, safely, and in pristine condition. Below are our complete shipping policies and operational guidelines.
1. Order Processing & Dispatch
- All orders are verified and processed upon successful payment confirmation.
- Standard orders are dispatched within 24 to 48 business hours.
- During festive sales, promotional campaigns, or peak holiday seasons, processing may take up to 2 business days.
- Orders placed on Sundays or national holidays are dispatched on the following business day.
2. Estimated Delivery Timelines
3 – 5 Business Days
Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata
5 – 7 Business Days
Major state capitals & urban regional hubs
7 – 10 Business Days
Remote, island & special pincode zones
3. Shipping Charges
- Free Shipping: Available on all orders with a total cart value of ₹499 or more.
- Standard Shipping Fee: A nominal shipping fee of ₹49 applies to orders below ₹499.
- All applicable shipping charges are clearly calculated and displayed at checkout before payment.
4. Real-Time Order Tracking
Once your order is handed over to our logistics partner (BlueDart, Delhivery, Expressbees), you will receive:
- Dispatch notification email & SMS
- Direct courier tracking link with Air Waybill (AWB) number
- Updates via WhatsApp (if opted in)
5. Delivery Delays & Exceptions
While we make every effort to deliver your package on time, delays may occasionally occur due to factors beyond our direct control:
Need Shipping Assistance?
Our customer care team is available Monday – Saturday, 10:00 AM – 6:00 PM IST.
